We have put together the most common questions we get asked, however, if you have a specific question, please contact us and we will endeavor to answer it.

How Much Will It Cost?

We try and make this as simple as possible! If you’re moving locally, we normally charge our very reasonable day rate. For long-distance moves, we have various rates available depending on how far you are moving. However, we don’t just base our prices on distance; we also take into account things like access, packing, size of van(s), number of staff, etc.

What Areas Do You Cover?

We cover main counties from the North West – Cheshire, Cumbria, Greater Manchester, Lancashire, and Merseyside. We are also happy to undertake long-distance house removals from the south to the north of England or any other location you choose.

How Much Notice Do You Require?

The key to a successful house move is the five Ps: prior preparation prevents poor performance. It’s vitally important to book as early as possible to achieve a smooth move. We recommend giving at least 14 days’ notice.

What Size Are Your Vehicles?

We use 3.5-ton Luton vans. Many clients are now feeling the recession, and for that reason, we now operate a smaller fleet of vehicles, which saves you money! If your house removal requires two smaller vehicles to complete your move, this is still cheaper than using a 17-ton lorry. Our vehicles are also much greener than larger lorries.

How Do I Arrange Parking Bay Suspension?

Having parking space for our vans is vital! If parking is an issue, we recommend contacting the council, who will arrange a parking bay suspension. Please don’t leave this too late; remember the five Ps. If you don’t know the telephone number of your local council, please look in your local directory.

Do You Dismantle And Re-Assemble My Bed, Wardrobe, etc.?

Unless you have specifically asked us to do so previously, you need to make sure any items that need to be dismantled are ready for us on moving day. This saves time, stress, and also ensures items are not damaged. Dismantling takes time, but we are happy to do it provided you let us know.

Do I Need To Unpack My Chest Of Drawers?

Provided the chest of drawers is strong enough to be moved fully loaded and isn’t too heavy, we will take it as it is. Self-assembly furniture, however, is not designed to be moved when fully loaded. As a test, try lifting one end and see if the item stays sturdy enough to move.

What Should I Do With My Gas Cylinders Or Flammable Liquids?

Gas cylinders, flammable liquids, and any other hazardous materials, however contained, cannot be moved using our vehicles. This is because our insurance company does not cover such items. However, other arrangements can be made by the council or other third party. Items like petrol strimmers and mowers must be drained of any fuel beforehand.

Will You Empty My Loft?

Unless your loft is boarded out and fully lit, our insurance will not cover our staff to undertake such work. If this is the case, please ensure your loft is empty prior to our arrival.

Does My Furniture Get Placed To My Requirements?

It’s always a good idea to plan in advance exactly where you want your furniture placing before items are unloaded. Our staff will place items where you ask but cannot continually rearrange furniture.

Are You Insured?

Yes, of course, fully insured.

Do Your Staff Smoke On The Job?

No, all our well-trained staff have strict codes of conduct in respect of behavior and dress, which includes not smoking while working. We also have a non-smoking crew available.

Estimates: I Work Late – Can You Come And See Me After Hours?

Yes, we will work around you! In fact, we prefer to see clients after they have finished work and can be out as late as 10:00 PM to give estimates.

What About Moving Abroad?

No problem, we have moved many clients to and from European countries.

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